We closed the doors to our brick-and-mortar location on February 23, 2025. Thank you to everyone who visited, shopped, and supported during our year in the North Loop. You made it an incredibly special chapter for Story & Teller.

We will continue to operate Story & Teller online. This means any remaining gift card balance you have will work for online purchases going forward. If you prefer to shop in person, we highly recommend visiting between now and February 23rd to utilize your gift card and find something special for your home.

Yes, we are selling our fixtures, cabinetry, and cashwrap from our North Loop storefront. Please contact us directly if you are interested in purchasing them for your business or home.

hello@storyandteller.co

We accept Visa, Mastercard, AmEx, Discover, Apple Pay, and Google Pay.

We currently only ship to customers within the United States (including Alaska and Hawaii). If you are an international customer, we encourage you to follow our Instagram as we hope to expand our coverage in the future.

We aim to have orders ready for to ship the following business day, pending item availability and payment verification. We ask for your patience in times when it may take 2-3 days.

Shipping times vary by carrier and mailing address. If your order is urgent, please call us at 612-504-0220.

If you entered the incorrect shipping address for your order, please contact us immediately to provide the correct information. We will do our best to accommodate the change, as long as you have reached out prior to receiving the shipping confirmation email. If your order has already shipped, please contact the shipping carrier for further assistance in having it marked as "return to sender." Any incremental shipping costs to re-send your order after it is returned to us are your sole responsibility and must be paid prior to us reshipping your package.

We want you to love your Story & Teller order. If you aren't entirely satisfied, we will gladly accept your return within 30 days of purchase in exchange for store credit with proof of receipt. Read our full Return Policy for instructions on how to begin the return process. Please note that you are responsible for shipping costs for returns.

Apothecary, gourmet goods, houseplants, gift cards, and final sale items are not eligible for return.

Our paid events and workshops are non-refundable, but you may transfer your reservation to a friend or family member. Please notify us if you will be transferring your ticket so we can update our participant list and ensure a smooth check-in.

We carefully inspect and package each order to ensure it arrives safely to you. Once Story & Teller has delivered the merchandise to the mail carrier, you will assume the risk of loss and title for the merchandise. We are not responsible for damaged, lost, misplaced, or stolen packages, and we ask that you please contact the logistics company indicated in your shipping confirmation email to remedy the situation should one of these issues arise.

We carefully inspect and package each order to ensure it arrives safely to you, but appreciate your patience in the event that an error was made. Please check your order upon delivery and contact us within 48 hours if an item is missing or incorrect so that we can remedy the situation.

Due to the handmade and small-batch production methods used to create our collection, slight variations in color, texture, shape, size, and finish are to be expected and celebrated.

We provide care instructions on each product page whenever relevant to help you prolong the life of your new purchase. If your product is no longer available, please contact us and we will do our best to retrieve this information.

Yes, we offer electronic gift cards. You can either select it to be sent as a gift to your recipient directly or to be delivered to yourself to forward or print out.

No, your gift card value does not expire.

Please contact us and provide the name, email or phone number, and last 4 digits from the payment method used on the order.

Click here and enter the email address you want to use for your account. You will receive a 6-digit verification code to that email address. Copy the code and paste it into the browser tab where you entered your email address to activate your account. You are now set up with an S&T account and can login using that same email address to view orders, request returns, and save information for easier shopping.

Great news! With our simplified account setup, you don't have to worry about remembering or saving a password.

Whenever you want to login, you simply enter the email address for your account and enter the 6-digit code from the verification email that is sent to you. This keeps your account secure and spares you from the hassle of password resets [we've been there, too].

If you are an interior designer, realtor, architect, or procurement agent, please contact us to discuss establishing a trade account.

We would love to learn about your products and story to see if you would be a good fit for S&T. Please fill out the form on our Contact Page and select "Maker Inquiry" as the purpose. Be sure to include your wholesale pricing structure, order minimums, production lead times, and any other relevant information for consideration. We will review and will reach out to the email you provided if we would like to partner for our retail collection.

Due to the volume of inquiries and size of our team, we are not able to respond to every inquiry, and appreciate your understanding that we will only reply to submissions that we would like to proceed forward with. Thank you for your grace on this matter and we wish you success in your creative profession!

Please fill out the form on our Contact Page and select "Supplier/Business Inquiry" as the purpose. Be sure to include your company name, details about your product or service offering, pricing, and any other relevant information for consideration.

Due to the volume of inquiries and size of our team, we are not able to respond to every inquiry, and appreciate your understanding that we will only reply to submissions that we would like to proceed forward in learning more about. Thank you for your grace on this matter and we wish you success going forward!